Refund policy

Return & Exchange Policy

We want you to have a smooth shopping experience. Please read our return, cancellation, and exchange policies carefully before making a purchase.

Items must be in original, unused condition and returned in the original packaging.
If the original packaging is not available, items must be securely repacked to prevent damage during transit.
Refunds will be processed within 7 working days after receipt and inspection of returned goods (if no issues are found).
All return costs (including delivery & collection fees) are at the buyer’s expense.
A 20% restocking fee applies if goods are not returned in original condition.
Clearance, ex-display, custom, or made-to-order items are not eligible for return under any circumstances.

Please choose carefully — refunds or exchanges are not available for change-of-mind or incorrect selection.
Orders may be modified or canceled within 2 days of placement, subject to a $20 cancellation fee.
After 2 days, cancellations or modifications cannot be processed.
If a delivery cannot be accepted, a cancellation fee of up to the full purchase price, plus any storage, handling, or restocking fees, may apply.

Exchange is subject to stock availability in-store. Waiting time may apply.
Exchange process takes 5–7 working days if the product is available in our Melbourne store.
For items not in-store, exchange may take 5–6 weeks (including shipping).
All exchange costs (including delivery & collection fees) are at the buyer’s expense.

Exchanges are available only for manufacturing defects/faults.
Must be requested within 7 days of receiving your product.
Items must be in the original wrapping and not assembled or part-assembled in any way.