Shipping policy

Delivery & Collection Terms and Conditions

These terms and conditions apply to all deliveries and collections of furniture from Oriana & Co Pty Ltd. By arranging for delivery or collection, you acknowledge and agree to comply with these terms.

Delivery

Scheduling & Payment

• Deliveries are scheduled only after full payment has been received.
• Delivery must be scheduled within 14 days of the goods becoming available.
• Estimated delivery timeframes are guidance only and may be affected by traffic, weather, or unforeseen events.

Customer Responsibilities

• The delivery address must be accurate at booking. Any changes should be communicated in advance.
• Access requirements (stairs, lifts, obstacles, etc.) must be disclosed before scheduling. Extra fees may apply if undisclosed issues prevent delivery.

Delivery Rescheduling

• Requests must be made at least 48 hours in advance and are subject to availability.

Delivery Process & Access Requirements

• Furniture will be delivered to the designated room if access is safe and clear.
• If access is restricted, items will be delivered to the nearest accessible point.
• Additional charges may apply for stair carries, hoisting, or disassembly/reassembly.

Inspection & Acceptance

• Furniture should be inspected upon delivery for visible damage, shortages, or incorrect items.
• Claims must be made within 7 days of delivery. Claims outside this period cannot be accepted.

Missed Deliveries & Fees

• If delivery cannot be completed due to incorrect address, lack of access, or customer unavailability, a re-delivery fee applies.
• If delivery is refused without prior agreement, storage and re-delivery fees may be charged.

Workplace Health Standards

• Footwear Policy: Drivers cannot remove shoes inside homes.
• Risk & Hazard Assessment: Unsafe access (unstable flooring, inadequate clearance, etc.) may result in refusal.
• Protection of Goods & Property: If risk of damage exists, items will only be delivered to the nearest accessible point.

Pick Up & Collection

Scheduling & Requirements

• Collections are by appointment only and require full payment before scheduling.
• Must be scheduled within 14 days of goods becoming available.
• Customers must bring purchase confirmation (receipt or order number).

Transport & Responsibility

• A suitable vehicle must be provided. If unsuitable, collection may be refused.
• Customers are responsible for loading and securing items. Staff can only provide limited assistance.

Inspection & Acceptance

• Furniture should be inspected upon collection.
• Claims for damage, shortages, or incorrect items must be made within 7 days of collection.

Uncollected Items & Fees

• If collection is not made within 14 days, storage fees may apply.
• Items uncollected after 30 days may be cancelled with a restocking fee deducted from refund.

Storage

If delivery or collection is not scheduled within 14 days, a storage agreement will be required.

Storage agreements must be arranged and paid in advance. If not, Oriana & Co reserves the right to cancel the order and apply a restocking fee.

Cancellations & Rescheduling

• Delivery or collection appointments must be cancelled/rescheduled at least 48 hours in advance.
• Late cancellations or missed appointments may result in fees.

Liability & Warranty

• No liability for damages caused by inadequate access or failure to follow guidelines.
• No liability for improper handling of goods after acceptance.
• Manufacturing defects are covered under our warranty policy.

Delivery Service Levels

Standard Delivery

Interstate Shipping

Our distribution centre is located in Victoria. Shipping times are estimates only and subject to third-party carriers: